FREE SHIPPING on all orders over $100
Livraison Gratuite en France sous 5 jours
FREE SHIPPING on all orders over $100
Livraison Gratuite en France sous 5 jours
Cette rubrique est là pour vous aider ! Vous trouverez ici les questions fréquemment posées par nos utilisatrices et nos réponses. Si vous ne trouvez pas réponse à votre question, notre équipe est à votre disposition.
When you are interested in a product, click on the link to check its product datasheet. You will find its beneficial properties’ entire list, and also the ingredients list, customer references and opinions, and our advices for an optimized use of your Joodor.com’s products. Then tap on “Add to basket” in order to add an item to your order.
Then let’s meet in your shopping basket to make an order
Want to add products to your order? Nothing easier: at any time you can go back to the catalogue and add items to your basket. They will be stored in the basket until you place the order.
Then create your account. It is compulsory to make the order, and easier to track your purchases.
Once your order is confirmed, we prepare your package and send it to our international service provider DHL. He takes care of your package mailing and tracking. We are at your disposal for any further information.
Your shipping is offered from a 100 € order. Otherwise, shipping cost is 14€ by order
It can take between 10 to 15 days after your order confirmation. This period doesn’t take into consideration the custom processing time and is not binding
Orders confirmed during business days (from Monday till Friday) before 10:30 AM will be prepared and shipped the same day. If your order is confirmed during weekend or after 12:00 AM will be shipped within 48 hours.
Once you order is shipped, connect yourself to your customer account, go in “Order” section and click on “Details & Status” of the bought you need to get a purchase order. You can download or print it by clicking on “Download Purchase Order”
To get an invoice send your request by email to [email protected]
You can check easily if your order is confirmed through the menu “My Orders” of your customer account. The status “Processing Order” means your order is confirmed.
We send an email confirmation for each order; however it happens that emails are blocked by antivirus or anti spam.
We invite you to look into your spam for the confirmation email.
Can’t find the email? Then double check the spelling of your email address in your customer account. If the email address isn’t right, we invite you to correct it or to contact us to help you on this step.
Our customer service is at your disposal through our contact form or by email on [email protected] or directly on our Facebook page.
To order on Joodoor.com a customer account is required, and it will allow you to:
To enjoy our clients advantages
The account will be automatically created when making an order. It is also possible to create it without making an order: Let’s meet here and fill up the form. In two minutes your account will be created!
At the top right hand corner of the website page click on “My Account”. Enter your email address and password used to register. Forgot your password? Click on “Forgot your password?” to create a new one. You are in a hurry? Reset your password by clicking here. You forgot the email address used to register? Contact the customer service by providing your name to receive a new access.
Once you are connected to your customer account, go in “Personal Information” section.
Yes, it is. One of our priorities is to protect and respect your personal information. All personal data of your Joodoor account is confidential and is used only in your commercial relationship with Joodoor. This information is never shared with an outsider or sold. Joodor is registered to the CNIL under the number 1851354 v 0 and is conformed to the Law of 6 January 1978 that pertains to information technology, database and civil liberties. Hence you have a right of access to theses personal data and the right to rectify them. To practice this right of access to personal data we invite you to contact the customer service.
Yes it is. Online payment by card is fully secured because of our online payment partnership Paypal. Hence, you put your card number and expiration date then the details will be sent to Paypal through the SSL encrypted protocol. When an online payment by card is done, this program automatically controls the validity and access rights. Confidentiality is guaranteed by encrypting all exchanges. Your card details will never be available or stored for JOODOR.COM, there isn’t any sensitive data that reach our server.
We suggest you a payment with Paypal. You can directly use your Paypal Account if you already have one, otherwise directly with your card through Paypal interface. We are at your disposal if you need help during this process.
Go in your shopping basket and enter your promo code at the bottom of your products list. Once the promo code is validated, the discount will be automatically deducted from the total amount of your basket.
Contact the customer service to cancel your order before its preparation
Contact us by phone on +212 (0)6 16 81 13 79 or by email on [email protected] or through our contact form.
If your package is already shipped you have to refuse it at the delivery. You can already contact the customer service.
If your package is delivered and you accepted it, to cancel the order you have to return the package. A return order is done through the contact form. The customer service will explain you the return process terms and conditions.
All Joodoor products are guaranteed against hidden defect. But after all you found a defect before or after opening the package? Contact as soon as possible our customer service by sending a picture and a description to consider a return or exchange.
Please, contact our customer service through the contact form as soon as possible.
To send a picture of the damaged product you can email it to: [email protected]
The customer service will contact you by email to consider an adapted solution for you (purchase voucher, refund, exchange, return…)
Firstly verify if you are following properly the direction of use of the product and you have to exclude any other reason of the problem. You can check the product datasheet – tab “The little world” – or contact us on Facebook or by email to [email protected].
In this way you will get personalized recommendations
A return is considered only for not opened products
When the product is not opened with its original packaging you can return one or several products within 14 days after the delivery and being refunded. In this case, the return shipping cost is Joodoor’s charge.
To start the return process, please send your request through the contact form or by email to [email protected]. The customer service will ask you if your request respects return terms and conditions and will send you the return form and the address to ship the products.
IMPORTANT
The product can’t be returned and refunded in the following situations:
When the product has been used
Once the Return Joodoor Service gets the returned products, it will process the refund within maximum 30 days into the used bank account for the payment
